Shipping Policy

At Petofiy, we aim to deliver your pet’s essentials safely and quickly across Malaysia.

Order Processing

Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Coverage & Estimated Time

We deliver throughout Malaysia.

West Malaysia: 2–5 business days
East Malaysia (Sabah & Sarawak): 5–10 business days

Delivery times may be longer during public holidays, sales campaigns, severe weather, or courier delays.

Shipping Fees

Shipping charges are calculated and shown at checkout before payment. Fees may vary based on delivery location, parcel weight, and selected courier service.

Order Tracking

Once your order is shipped, you will receive tracking details by email, SMS, or WhatsApp where available. Please provide an accurate phone number and delivery address when placing your order.

Incorrect Address or Failed Delivery

Customers are responsible for ensuring all delivery details are correct. If an order cannot be delivered due to an incorrect address, unreachable phone number, or failed delivery attempt, additional charges may apply for re-delivery.

Damaged, Incorrect, or Missing Items

Please check your order upon arrival. If an item is damaged, incorrect, or missing, contact us within 48 hours of delivery with your order number and clear photos or videos of the item and packaging.

Contact Us

For shipping questions or assistance with your order, please contact Petofiy through our Contact Us page.

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