Help Center

How Can We Help?

Welcome to Petofiy’s Help Center. We’re here to make shopping for your pet simple, smooth, and worry-free.

Orders

How do I place an order?
Choose your favourite products, add them to your cart, proceed to checkout, and complete your payment. You’ll receive an order confirmation once your order is successfully placed.

Can I change or cancel my order?
Contact us as soon as possible after placing your order. We can help if the order has not yet been packed or shipped.

Delivery & Tracking

When will my order arrive?
Orders are usually processed within 1–2 business days. Delivery within West Malaysia typically takes 2–5 business days, while delivery to Sabah and Sarawak may take 5–10 business days.

How can I track my order?
Once your order is shipped, the shipping or delivery company will provide a tracking number or tracking link by email, SMS, or WhatsApp where available.

Returns & Refunds

Can I return an item?
Unused and unopened items in their original packaging may be eligible for return within 7 days of delivery. Please see our Returns & Refunds Policy for full details.

What if I receive a damaged or incorrect item?
Contact us within 48 hours of delivery with your order number and clear photos or videos of the item and packaging. We’ll review the issue and help arrange a suitable solution.

Payments

We accept the payment methods shown at checkout. Your payment details are handled securely by our payment providers.

Need More Help?

If you cannot find the answer you need, please contact us through our Contact Us page. Include your order number where applicable so we can assist you faster.

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