Returns & Refunds Policy

At Petofiy, your satisfaction matters. If there is an issue with your order, please contact us and we will do our best to help.

Return Eligibility

Returns or exchanges may be accepted within 7 days of receiving your order if:

  • The item is unused, unopened, and in its original packaging.
  • The item is in resellable condition.
  • You have proof of purchase or an order number.

For hygiene and safety reasons, opened pet food, treats, supplements, grooming products, or personal-use items may not be eligible for return unless they are damaged, defective, or sent incorrectly.

Damaged, Incorrect, or Missing Items

If you receive a damaged, defective, incorrect, or missing item, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Clear photos or videos of the item and packaging
  • A short description of the issue

We will review your request and arrange a replacement, store credit, or refund where applicable.

Refunds

Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method.

Please allow 5–14 business days for the refund to appear, depending on your bank or payment provider.

Non-Returnable Items

The following items are generally not eligible for return:

  • Used or opened products
  • Items without original packaging
  • Perishable pet food or treats that have been opened
  • Gift cards
  • Sale or clearance items, unless damaged or incorrect

Return Shipping Cost

If the return is due to our error—such as a damaged, defective, or incorrect item—Petofiy will cover the return shipping cost where applicable.

For change-of-mind returns, the customer may be responsible for return delivery charges.

Contact Us

To request a return or refund, please contact us through our Contact Us page with your order number and details of the issue.